poshfit
Last Updated: December 26, 2025
Welcome to Poshfit! These Terms and Conditions ("Terms") govern your access to and use of the Poshfit platform, mobile application, website, and related services (collectively, the "Services") operated by MonsterGrowth Consulting (OPC) Private Limited ("Poshfit," "we," "us," or "our").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
For the purposes of these Terms:
"User," "you," or "your" refers to any individual or entity accessing or using the Services
"Designer" refers to verified tailors, fashion designers, or vendors who offer custom clothing services through our platform
"Consultation" refers to the at-home visit where measurements are taken and style preferences are discussed
"Measurement Profile" refers to the stored body measurements and preferences in your account
"Order" refers to a request for custom-made clothing placed through our platform
"Garment" refers to the custom-tailored clothing item produced based on your specifications
"Platform" refers to Poshfit's website, mobile application, and associated technology infrastructure
By creating an account, placing an order, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any additional policies referenced herein.
You must be at least 18 years old to use our Services. By using Poshfit, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into these Terms.
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
Posting updated Terms on our website and app
Updating the "Last Updated" date
Sending email notifications to registered users (for significant changes)
Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms.
Poshfit operates a concierge-style marketplace that connects customers with verified designers for custom-made clothing.
Our Services include:
At-home consultation and measurement services
Designer marketplace and catalog browsing
Secure measurement profile storage
Order placement and tracking
Payment processing through third-party providers
Doorstep delivery coordination
Fit guarantee and alteration services
Customer support and dispute resolution
Poshfit acts as an intermediary platform connecting you with independent Designers. While we verify and curate our Designer network, the actual garment production is performed by the Designer, not by Poshfit directly. We facilitate the transaction and provide quality oversight but are not the manufacturer of the clothing.
Our Services are currently available in select geographic areas. We will clearly indicate service availability during account registration and order placement. We reserve the right to expand or limit service areas at our discretion.
To use most features of our Services, you must create an account by providing:
Full name
Valid email address
Phone number
Password
Service address (for consultation scheduling)
You agree to:
Provide accurate, current, and complete information
Maintain and promptly update your account information
Notify us immediately of any unauthorized access to your account
Be responsible for all activities that occur under your account
You are responsible for maintaining the confidentiality of your account credentials.
You agree to:
Use a strong, unique password
Not share your password with others
Log out after each session on shared devices
Accept responsibility for all activities under your account
You may delete your account at any time through account settings or by contacting customer support. We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.
To book an at-home consultation:
Select your preferred date and time slot through the app
Provide accurate address and contact information
Pay the consultation fee (if applicable)
Confirm appointment details
Launch Offer: ₹99 one-time consultation fee (regular price: ₹499)
The consultation fee covers:
Professional at-home visit
Precise measurement taking (16+ measurements)
Style consultation
Fabric viewing (when available)
Lifetime measurement profile storage
During the consultation:
A verified Designer or measurement specialist will visit your home
They will take precise body measurements using professional techniques
You will discuss style preferences, occasion requirements, and design options
Fabric samples may be shown for selection and verification
Measurements will be uploaded to your Measurement Profile
The entire process typically takes 30-45 minutes
Rescheduling: You may reschedule consultations up to 6 hours before the appointment at no additional charge
Customer Cancellation: Cancellations made less than 6 hours before the appointment may be subject to a cancellation fee
No-Show: If you are not available at the scheduled time and location, the consultation fee is non-refundable
Designer Cancellation: If the Designer cancels, you will receive a full refund or free rescheduling
You agree to:
Stand naturally and cooperate during measurement taking
Inform the specialist of any fit preferences or concerns
Review and confirm measurements before finalizing orders
Notify us immediately if you believe measurements are inaccurate
Your Measurement Profile is stored securely and remains accessible for future orders. You may request deletion of your profile at any time, though this may affect our ability to fulfill future orders efficiently.
To place an order:
Browse Designer collections or work with a Designer on custom designs
Select fabric, color, and design specifications
Review your Measurement Profile or schedule a new consultation if needed
Confirm order details, timeline, and pricing
Complete payment through our secure payment gateway
Receive order confirmation with expected delivery date
An order is confirmed only when:
You have completed payment
We send you an order confirmation email/notification
The Designer accepts the order
We reserve the right to refuse or cancel orders for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
Standard Orders: 7-10 business days from order confirmation
Complex/Premium Orders: 10-14 business days (as specified at time of order)
Rush Orders: May be available for additional fees (subject to Designer availability)
Timelines are estimates and may vary based on design complexity, fabric availability, and other factors. We will notify you promptly of any delays.
Before Production: Orders may be modified within 24 hours of confirmation at no additional charge
During Production: Modifications may not be possible or may incur additional charges
After Production: Order changes are not possible; alterations services may be available
Within 24 hours: Full refund minus payment processing fees
24-48 hours: 50% refund if production has not begun
After 48 hours or production has begun: No refund available
All prices are displayed in Indian Rupees (₹) and include applicable taxes unless otherwise stated.
Prices may vary based on:
Fabric selection and quality
Design complexity
Customization requirements
Designer pricing
Urgency (rush orders)
The final price is confirmed before you complete payment. We reserve the right to correct pricing errors and will notify you if a correction affects your order.
We accept payments through our secure payment gateway partner, Razorpay:
Credit/Debit Cards (Visa, Mastercard, Rupay, Amex)
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Digital Wallets
Payment Gateway: All payments are processed securely through Razorpay, a PCI-DSS Level 1 certified payment gateway.
Payment Entity: Payments are processed by MonsterGrowth Consulting (OPC) Private Limited on behalf of Poshfit.
Payment information is encrypted and transmitted directly to Razorpay
Poshfit does not store complete payment card details on our servers
Saved payment methods are securely tokenized by Razorpay
All transactions comply with RBI guidelines and Payment Card Industry standards
Full payment is required at the time of order placement unless otherwise specified
Payment must be received before production begins
For orders above ₹10,000, we may offer installment payment options (subject to eligibility)
Failed payments will result in order cancellation
All applicable taxes (GST, etc.) are included in the displayed price
Additional charges may apply for rush delivery, special customizations, or premium services
You will be informed of all additional charges before payment confirmation
Garments are delivered to your registered address via:
Doorstep delivery through our logistics partners
Hand delivery by the Designer (in select cases)
Pickup from Designer's studio (optional, if available)
Standard delivery is within 7-10 business days from order confirmation.
You will receive:
Order confirmation with estimated delivery date
Production status updates
Dispatch notification with tracking information
Delivery confirmation
Ensure your delivery address is accurate and complete
You may update the delivery address before production begins
Address changes after production may incur additional delivery charges
We deliver to all serviceable pin codes within our operating areas
A signature or OTP confirmation may be required upon delivery
Inspect the package for any visible damage before accepting
Report any delivery issues within 24 hours
Ensure someone is available to receive the delivery at the provided address
If delivery fails due to incorrect address or unavailability, we will make 2 additional attempts
After 3 failed attempts, the order will be returned to the Designer
Re-delivery may incur additional charges
You must coordinate redelivery within 7 days or the order will be cancelled without refund
Our Promise: We guarantee that your garment will fit perfectly when measurements are taken accurately and the garment is worn as intended.
If your garment does not fit properly, you must:
Report the fit issue within 7 days of delivery
Provide photos showing the fit issue (if requested)
Have the garment unworn (except for initial try-on) and with original tags
Schedule a free alteration appointment
Free Alterations: One round of complimentary alterations if fit issues are due to measurement or production errors
Alteration Process: The Designer or our alteration specialist will visit your home or you may visit their studio
Timeline: Alterations typically completed within 3-5 business days
Paid Alterations: Design changes or alterations due to body changes after measurement are subject to charges
The fit guarantee does not apply if:
You provided inaccurate information during consultation
Your measurements have significantly changed since consultation (weight gain/loss, pregnancy, etc.)
The garment has been altered by a third party
The garment has been damaged, worn extensively, or washed improperly
Fit preferences were not communicated during consultation or ordering
Due to the custom-made nature of our products, standard returns are not accepted.
All sales are final once production is completed, except in the following circumstances:
You may return a garment for a full refund if:
Material Defect: The garment has a manufacturing defect (torn seams, broken zippers, fabric flaws)
Wrong Item: You received a completely different garment than ordered
Severe Fit Issue: The garment is unwearable due to major measurement errors (not minor fit preferences)
Fabric Mismatch: The fabric significantly differs from what was shown/selected during consultation
To initiate a return:
Contact customer support within 7 days of delivery
Provide order details and reason for return
Submit photos showing the issue (if requested)
Receive return authorization and instructions
Package the garment in original condition with tags attached
Ship or hand over to our collection agent
Garments must be:
Returned within 7 days of delivery
Unworn (except for initial try-on)
Unaltered and undamaged
With all original tags and packaging
Clean and in resellable condition (when applicable)
Inspection: Returned items are inspected within 3-5 business days
Approval: Refund is approved if return conditions are met
Processing: Refunds are processed to the original payment method within 7-10 business days
Deductions: Return shipping costs may be deducted if the return is not due to our error
The following are not eligible for refund:
Consultation fees (unless the consultation was not performed)
Garments returned after 7 days
Custom designs created to your specific specifications that meet the agreed-upon requirements
Garments that have been worn, altered, or damaged by the customer
Items purchased during special promotions marked as "non-refundable"
We do not offer direct exchanges. If you are unsatisfied with your garment and meet return eligibility criteria, you may return for a refund and place a new order.
All Designers on our platform are:
Verified for identity and credentials
Evaluated for quality and craftsmanship
Required to maintain minimum quality standards
Subject to customer feedback and ratings
Designers are independent service providers, not employees of Poshfit. The contractual relationship for garment production is between you and the Designer, with Poshfit facilitating the transaction.
You may rate and review Designers after order completion
Reviews must be honest, factual, and based on your actual experience
We reserve the right to remove reviews that are abusive, defamatory, or violate our policies
Designers may respond to reviews through the platform
If you have a dispute with a Designer:
First attempt to resolve directly through platform messaging
If unresolved, escalate to Poshfit customer support
Provide evidence and details of the issue
Poshfit will mediate and determine appropriate resolution
All content on our platform, including but not limited to:
Poshfit name, logo, and branding
Website design and app interface
Text, graphics, images, and photographs
Software, code, and algorithms
Measurement methodologies and processes
...are owned by or licensed to Poshfit and protected by copyright, trademark, and other intellectual property laws.
Designers retain ownership of their original designs, patterns, and creative work. By using our platform, Designers grant Poshfit a license to display their work for marketing and platform operation purposes.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes.
You may not:
Copy, modify, or create derivative works of our platform
Reverse engineer or attempt to extract source code
Use our branding, logos, or trademarks without permission
Scrape, harvest, or collect user data from our platform
Use our Services for any commercial purpose without authorization
By submitting content (reviews, photos, feedback, etc.) to our platform, you grant Poshfit a worldwide, royalty-free, perpetual license to use, display, and distribute such content for marketing and operational purposes.
You agree to use our Services only for lawful purposes and in accordance with these Terms.
You may not:
Violate any applicable laws or regulations
Provide false or misleading information
Impersonate another person or entity
Engage in fraudulent activities or payment disputes in bad faith
Harass, abuse, or threaten Designers or Poshfit staff
Interfere with or disrupt the Services or servers
Attempt to gain unauthorized access to our systems
Use automated tools (bots, scrapers) without permission
Upload viruses, malware, or malicious code
Spam or send unsolicited communications
Violate intellectual property rights
Engage in any activity that damages our reputation or business
Violation of these Terms may result in:
Immediate suspension or termination of your account
Cancellation of pending orders without refund
Legal action for damages
Reporting to law enforcement authorities
Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:
Merchantability
Fitness for a particular purpose
Non-infringement
Uninterrupted or error-free operation
While we strive for excellence, we cannot guarantee:
That garments will meet all subjective expectations
Specific aesthetic outcomes beyond agreed specifications
Exact color matching due to variations in fabric batches and display settings
Perfect fit for all body types and postures (though we provide a fit guarantee for reasonable expectations)
We are not responsible for:
Actions or omissions of Designers (though we will assist in dispute resolution)
Third-party payment processors (Razorpay) beyond our reasonable control
Logistics and delivery partners
Third-party websites or services linked from our platform
IMPORTANT: To the maximum extent permitted by law, Poshfit shall not be liable for:
Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Damages exceeding the amount you paid for the specific order in question
This limitation applies whether the claim is based on contract, tort, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
Nothing in these Terms excludes or limits our liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded or limited under applicable law
You agree to indemnify, defend, and hold harmless Poshfit, its affiliates, officers, directors, employees, agents, and licensors from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:
Your use of the Services
Your violation of these Terms
Your violation of any rights of another party
Any content you submit or share through our platform
Your violation of any applicable laws or regulations
Before initiating formal proceedings, you agree to first contact our customer support team to attempt to resolve the dispute informally. We will make reasonable efforts to resolve the matter amicably.
Any dispute that cannot be resolved informally shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.
Arbitration Seat: Kolkata, India
Number of Arbitrators: One (1) arbitrator mutually agreed upon, or appointed according to law
Language: English
Costs: Each party bears its own costs unless the arbitrator determines otherwise
You agree that any arbitration or legal proceeding shall be conducted on an individual basis only, and not as a class action, consolidated action, or representative action.
These Terms shall be governed by and construed in accordance with the laws of India. Subject to the arbitration provisions above, the courts of Kolkata, West Bengal shall have exclusive jurisdiction over any disputes.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our Privacy Policy.
Key privacy points:
We collect personal information, measurement data, and payment information as described in our Privacy Policy
We use industry-standard security measures to protect your data
We share information with Designers and service providers as necessary to fulfill orders
You have rights to access, correct, and delete your data (subject to legal requirements)
Please review our complete Privacy Policy for detailed information.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to:
Acts of God (earthquakes, floods, storms)
War, terrorism, civil unrest
Government actions, laws, or regulations
Pandemics or public health emergencies
Labor strikes or disputes
Utility failures or telecommunications outages
Supplier or logistics disruptions
In such events, we will make reasonable efforts to minimize impact and notify affected users promptly.
These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Poshfit regarding the use of our Services and supersede all prior agreements and understandings.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Poshfit.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, or by operation of law.
If you have questions, concerns, or requests regarding these Terms and Conditions please contact us: MonsterGrowth Consulting (OPC) Private Limited
Operating as: Poshfit
Email: [email protected]
We will acknowledge receipt of your communication within 48 hours and respond within 30 days.
By creating an account, placing an order, or otherwise using Poshfit's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.